Help & Support | troubleshooting | I bought a biannual/annual Gold subscription but was charged the total amount upfront, can helnay help?

I bought a biannual/annual Gold subscription but was charged the total amount upfront, can helnay help?

Payment support

We’re sorry to hear you have had trouble with your transaction. Please note that Apple/Google handle all payments and subscriptions, and Helnay is regrettably unable to intervene.

If you believe you have been charged incorrectly, we therefore recommend contacting Apple/Google directly.

Biannual/Annual subscriptions

Biannual/Annual are charged once at the beginning of the term and renew at the end of the term unless cancelled.

Can’t find your answer?

If you have questions Home how Helany works, or need technical troubleshooting help, please check out our Help & Support page.