Help & Support | troubleshooting | I received a match notification but cannot see any new match?

I received a match notification but cannot see any new match?

If you have received a match notification but can no longer see this member in your chat list, they have likely deactivated their account or blocked you.

If your match does reactivate their account, they will reappear in your chat list.

Whilst we understand this may be disappointing, we strongly encourage you to not take it personally. Your perfect partner is still out there!

Can’t find your answer?

If you have questions Home how Helany works, or need technical troubleshooting help, please check out our Help & Support page.