Help & Support | troubleshooting | I'm having card issues

I'm having card issues

We’re sorry to hear you have had trouble with your transaction. Please note that Apple/Google handle all payments and subscriptions, and Helnay is regrettably unable to intervene.

If you are experiencing payment issues, we therefore recommend contacting Apple/Google directly or consulting your bank.

Can’t find your answer?

If you have questions Home how Helany works, or need technical troubleshooting help, please check out our Help & Support page.