Help & Support | troubleshooting | Why can't I make a call?

Why can't I make a call?

We’re sorry to hear you’re having trouble calling your match. Follow these steps to get you back on track!

Update Helany app

Ensure you have downloaded the latest version of the Helany app and enabled microphone/camera access in your phone settings.

Check your profile status

If you're new, your profile might still be Awaiting Approval. During this time you won't be able to make or accept calls.

Can’t find your answer?

If you have questions Home how Helany works, or need technical troubleshooting help, please check out our Help & Support page.