Help & Support | troubleshooting | Why does my Helany app not work on WiFi?

Why does my Helany app not work on WiFi?

Unfortunately, some broadband providers’ parental controls block access to Muzz(formerly muslim).

Please turn off parental controls for your home broadband or switch to mobile data to use the app.

Resources

  • <a href="https://www.bt.com/help/security/how-to-keep-your-family-safe-online-with-bt-parental-controls-an">For BT</a>

  • <a href="https://www.sky.com/help/diagnostics/sky-broadband-shield/sky-broadband-shield">For Sky</a>

  • <a href="https://www.cable.co.uk/providers/talktalk/security/#safe">For TalkTalk</a>

  • <a href="https://www.virginmedia.com/shop/broadband/parental-control">For Virgin Media</a>

  • <a href="https://deviceguides.vodafone.co.uk/articles/how-do-i-change-my-age-restricted-content-settings/">For Vodafone</a>

Can’t find your answer?

If you have questions Home how Helany works, or need technical troubleshooting help, please check out our Help & Support page.